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Learning Lab – Privacy Policy
Effective Date: 1st September 2025
Last Updated:
At Learning Lab ("we", "us", "our"), we are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, store, and share your information when you use our online learning platform (the “Platform”).
We comply with the Privacy Act 2020 (NZ) and other applicable privacy laws.
1. What Information We Collect
We collect the following types of personal information:
a. Information You Provide
• Name, email address, and contact details
• Account login credentials
• Payment information (processed via secure third-party gateways)
• Profile information (e.g., occupation, interests)
• Content you submit (comments, course work, messages)
b. Automatically Collected Data
• IP address and device information
• Browser type and operating system
• Pages viewed, time spent, and usage data
• Cookies and tracking technologies (see Section 7)
2. How We Use Your Information
We use your personal information to:
• Provide access to the Platform and course content
• Process payments and manage subscriptions
• Send service updates and course notifications
• Improve our content and user experience
• Provide customer support
• Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share your data with:
• Trusted third-party service providers, such as:
• Government agencies or regulators where required by law
• Business partners or instructors, only as needed to deliver specific content or services
All third-party providers are required to safeguard your data and use it only for authorised purposes.
4. Data Storage and Security
• Your personal information is stored securely in servers located in New Zealand or with reputable cloud providers.
• We use industry-standard security measures to protect data from unauthorised access, loss, or misuse.
• While we take reasonable steps to safeguard your data, no system is 100% secure.
5. Your Rights Under NZ Privacy Law
Under the Privacy Act 2020, you have the right to:
• Access the personal information we hold about you
• Request corrections to your personal data
• Ask how your information is being used
• Lodge a complaint with the Office of the Privacy Commissioner
To make a request, contact us at info@artisan.net.nz
6. Retention of Personal Information
We retain personal data only as long as necessary to:
• Provide services to you
• Comply with legal obligations
• Resolve disputes or enforce agreements
When no longer needed, your information is securely deleted or anonymised.
7. Cookies and Tracking Technologies
We use cookies and similar tools to:
• Improve user experience
• Analyse traffic and platform usage
• Enable login and personalised content
You can manage cookie preferences through your browser settings. Some features may not function properly if cookies are disabled.
8. Third-Party Links
Our Platform may include links to third-party websites or content. We are not responsible for their privacy practices or content. Please review their policies separately.
9. International Transfers
While we are based in New Zealand, some service providers may process your data in other countries. We ensure all providers meet acceptable data protection standards and contractually safeguard your privacy rights.
10. Children’s Privacy
Our services are not directed to children under 13. If we learn that we’ve collected personal information from a child under 13 without verified parental consent, we will delete it promptly.
11. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. Continued use of our Platform means you accept the updated terms.
12. Contact Us
For questions about this Privacy Policy or to exercise your rights, please contact:
Learning Lab Privacy Officer
Email: janine@artisan.net.nz
Phone:09-302 3095
Address: 35 Forest Hill Road, Henderson, Auckland 0612
Or contact the Office of the Privacy Commissioner at https://privacy.org.nz
